At Rydale we would like you to be completely satisfied with the care and education your child receives. You can speak to any member of staff when dropping off and collecting your child or telephone at any time throughout the day.

Parent’s views, information and concerns are fully respected and acknowledged. Records kept about your child are kept in the strictest of confidence but are always accessible to you and any necessary staff. Should you require a confidential meeting at any time, this can be arranged between yourself and the Manager.

If a child is identified as a child in need we will, usually with the parent’s permission, give appropriate information to referring agencies. Regular newsletters are produced to keep you informed of news and events at Rydale. There are also notices and information posted around the Nursery as well as displays of the children’s achievements and work.

Information and Complaints Procedure

If a child is identified as a child in need we will, usually with the parent’s permission, give appropriate information to referring agencies. Regular newsletters are produced to keep you informed of news and events at Rydale. There are also notices and information posted around the Nursery as well as displays of the children’s achievements and work.

In the unlikely event of you feeling dissatisfied with any aspect of the provision at Rydale Children’s Nursery you should initially discuss your concerns with the manager who will endeavour to resolve the matter. The appropriate and prompt action is taken on any concerns raised and all complaints are investigated fully. Complainants are notified in writing of the outcome within 28 days and a record of all complaints is maintained with appropriate information will be shared with parents. We will provide Ofsted, at its request, a complete record of any complaints, the outcomes and action taken.

However, in the event of the issue remaining unresolved, the registered body you should contact is:

Ofsted
Piccadilly Gate
Store Street
Manchester
M1 2WD
Tel: 0300 123 1231

Rydale Children's Nursery outside play area